Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Curtain Warehouse ("Company") website and the services offered therein. By accessing our website or making a purchase, you acknowledge and agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue your use of our website and services.

2. Definitions

"We," "Our," "Us" refer to Curtain Warehouse. "You," "Your," or "User" refer to the individual or entity accessing or using our website or services. "Website" refers to Curtain Warehouse.co.za. "Services" refer to the products and related offerings provided through our website, including custom-made and ready-made curtains. "Terms" refer to these Terms and Conditions.

3. Products and Services

3.1 Product Offerings

We offer both custom-made and standard curtain products ("Products").

3.2 Product Changes

Product descriptions, specifications, and prices are subject to change without prior notice.

3.3 Pricing

All prices are stated in South African Rand (ZAR) and include VAT, unless otherwise indicated.

4. Custom Orders

4.1 Customer Responsibility

You are responsible for providing accurate measurements for any custom-made items.

4.2 Returns Policy

We do not accept returns or exchanges for custom-made items unless the product is defective or does not match the specifications detailed in your order.

5. Ordering and Payment

5.1 Order Acceptance

All orders are subject to acceptance and product availability.

5.2 Payment Terms

We require full payment before order processing can begin.

5.3 Payment Methods

We accept major credit cards and other secure online payment methods.

5.4 Order Confirmation

Once your order and payment are confirmed, you will receive an order confirmation email outlining the details of your purchase.

6. Shipping and Delivery

6.1 Delivery Times

Delivery dates provided are estimates and not guaranteed.

6.2 Custom Orders

Custom orders may require additional processing time due to their bespoke nature.

6.3 Shipping Costs

Shipping costs will be calculated based on your delivery location and added to your total at checkout.

6.4 Risk Transfer

Risk of loss or damage passes to you upon delivery of the Products.

7. Returns and Refunds (Excluding Custom Orders)

7.1 Return Period

You may return or exchange eligible products within 14 days of the delivery date.

7.2 Return Conditions

Returned items must be unused, in their original packaging, and in saleable condition.

7.3 Return Shipping

You are responsible for return shipping costs unless the product is defective or incorrect.

7.4 Refund Processing

Refunds will be processed within 14 business days after we receive the returned items.

7.5 Custom Orders

Custom-made items are not eligible for returns, exchanges, or refunds unless defective.

8. Warranty

8.1 Warranty Period

We warrant our products against defects in materials and workmanship under normal use for 12 months from the date of delivery.

8.2 Exclusions

This warranty does not cover damage resulting from misuse, improper care, accidents, or normal wear and tear.

9. Intellectual Property

All content on our Website—including text, graphics, logos, images, and software—is the exclusive property of Curtinwarehouse and is protected by applicable copyright and intellectual property laws. You may not copy, reproduce, distribute, or otherwise use any part of the Website's content without our prior written consent.

10. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our products or services. In any event, our total liability to you shall not exceed the amount paid by you for the specific order or product in question.

11. Indemnification

You agree to indemnify, defend, and hold us harmless from and against any and all claims, liabilities, damages, losses, or expenses (including reasonable attorney fees) arising out of or related to your breach of these Terms or your use of our Website and Services.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of South Africa. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa.

13. Changes to These Terms

We reserve the right to modify or update these Terms at any time. Any changes will be effective immediately upon posting to our Website. Your continued use of our Website and Services following the posting of changes constitutes your acceptance of those changes.

14. Contact Us

If you have any questions or concerns about these Terms, please contact us at: